--- title: Política de privacidad y datos url: https://lagunavilamoura-hotel.guestcentric.net/es/hotel-gdpr language: es is_homepage: false hotel: Laguna Vilamoura city: Vilamoura country: Portugal phone: "+351 289 247 090" email: info@lagunavilamoura.com --- # Laguna Vilamoura - [en](/m/en/hotel-gdpr) - [fr](/m/fr/hotel-gdpr) - [de](/m/de/hotel-gdpr) - [pt](/m/hotel-gdpr) - [es](/m/es/hotel-gdpr) [Reserva Online!](https://book.lagunavilamoura.com?gc=cdb0ab4d2307c16513e478a5590a08db&channelKey=974d82150b02b308a6a79ba2f87acad6) # Política de privacidad y datos ### Privacy Policy Date of Last Update: 01 January 2025 A. GENERA**L PART** A.1. THE DHM GROUP The Discovery Hotel Management Group, which includes DISCOVERY FUND HOTEL MANAGEMENT I, S.A (“Discovery FHMI”), headquartered at Largo Jean Monnet, 1 – 7º, 1269-068 Lisboa, Portugal, under the unique registration number and corporate entity 515312738, and a set of Hotel Units more specifically identified here: www.dhmportugal.com (collectively, the “DHM Group”), acts to ensure the protection of personal data of its Customers in the context of services provided through our Hotel Units and Users who visit our Websites. This includes information provided by the Customer and/or the User that allows the DHM Group to identify and/or contact them (“Personal Data”). We have compiled the main points regarding the processing of personal data of our Customers and Users in this Privacy Policy, thereby ensuring that we provide the necessary information in a transparent, concise, and easily understandable manner to comply with the rules of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on Data Protection (“GDPR”). A.2. ENTITIES OF THE DHM GROUP RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA Stays at Hotel Units As a rule, when a Customer contacts one of our Hotel Units (for example, one of the Octant Hotels, or our Hotels & Resorts such as the Monte Real Hotel or the Dolce Campo Real), it is the Hotel Units that provide services related to the stay at these same Hotel Units and determine how your data is processed in the context of those services. Therefore, whenever you book a stay at one of our Hotel Units, the entity responsible for processing the data necessary for providing hotel services and associated services (restaurants, bars, use of health clubs or Spas), managing contacts with Customers, and billing and collection will be the Hotel Unit that provides these services. The Personal Data collected and processed for these purposes consist of information related to name, gender, date of birth, telephone, mobile phone, email, address, tax identification number, credit card details (collected only for billing purposes), although other Personal Data that may be necessary or convenient for the provision of services by the Hotel Units may also be collected. The Hotel Units will also be responsible for data processing carried out for the purposes of protecting people and property and security at the Hotel Units (through video surveillance systems). In summary, whenever the Hotel Units process Personal Data, they must always have a legitimate basis to do so (as further explained in section B below), in accordance with the GDPR. In this context, the legal bases used by the Hotel Units for the above-mentioned processing are as follows: Purpose Management of reservations and customer contacts Provision of hotel services Billing and collection Video surveillance Legal Basis Execution of contractual relationship Execution of contractual relationship, consent Fulfillment of legal obligations Legitimate interest (protection of people and property) Website and Marketing On the other hand, regarding the provision of the Website hosted at **www.dhmportugal.com** and the services and communications made available there, Discovery FHMI is the entity responsible for processing the Personal Data of Users. As a rule, Personal Data is requested when the User registers on the Website, requests contact and/or the sending of newsletters, subscribes to a particular Service, purchases a product, or establishes a contractual relationship with Discovery FHMI. Discovery FHMI also collects and processes information about your hardware and software, as well as information about the pages visited by the User within the Website. This information may include: your browser type, domain name, access times, and the hyperlinks through which the User accessed the Website (“Usability Information”). This information is only used to improve the quality of the visit to the Website. Discovery FHMI will process Users’ Personal Data and Usability Information for the following purposes: User registration on the Website; Informing the User, upon request, about new products and services available on the Website and/or at the hotel units, special offers and campaigns, updated information about the activities of Discovery FHMI or the DHM Group’s hotel units, and generally for marketing purposes of Discovery FHMI and the DHM Group’s hotel units, through any means of communication, including electronic support; Allowing access to restricted areas of the Website, according to previously established terms; Ensuring that the Website meets the User’s needs by developing and publishing content as tailored as possible to the requests and type of User, improving the Website’s search capabilities and functionalities, and obtaining aggregated or statistical information regarding the typical User profile (consumer profile analysis); Provision of Services, and other services such as newsletters, opinion surveys, or other information or products requested or purchased by the User; Recording telephone calls made within the scope of the contractual relationship, both during the contract formation phase and during its term. In summary, whenever Discovery FHMI processes Personal Data, it must always have a legitimate basis to do so (as further explained in section B below), in accordance with the GDPR. In this context, the legal bases used by Discovery FHMI for the above-mentioned processing are as follows: Purpose User registration on the Website Information about products and services available on the Website, newsletters, opinion surveys Access to restricted areas of the Website Improvement of Website functionality (content adaptation, security, and features) Call recording Legal Basis Pre-contractual obligations, consent Consent Execution of contractual relationship Legitimate interest (improvement of service provided to Website Users) Consent A.3. DATA COLLECTION CHANNELS DHM may collect data directly (i.e., directly from the User) or indirectly (i.e., through partners or third parties). Data may be collected through the following channels: **Direct collection:** in person, by telephone, by email or through the Site; **Indirect collection:** through partners or group companies and official entities. B. GENERAL PRINCIPLES APPLICABLE TO THE PROCESSING OF USER DATA In terms of general principles, the DHM Group is committed to ensuring that the Personal Data it processes: Is subject to lawful, fair, and transparent processing in relation to Customers and/or Users; Is collected for specific, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes; Is adequate, relevant, and limited to what is necessary concerning the purposes for which it is processed; Is accurate and kept up to date as necessary, with all appropriate measures taken to ensure that inaccurate data, considering the purposes for which they are processed, are erased or rectified without delay; Is kept in a manner that allows the identification of Customers and/or Users only for as long as necessary for the purposes for which the data is processed; Is processed in a manner that ensures its security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, with appropriate technical or organisational measures adopted. The data processing carried out by the DHM Group is lawful if at least one of the following conditions is met: The Customer and/or the User has given explicit consent to the processing of their Personal Data for one or more specific purposes; The processing is necessary for the performance of a contract to which the Customer and/or the User is a party, or for pre-contractual steps taken at the request of the Customer and/or the User; The processing is necessary for compliance with a legal obligation to which the DHM Group is subject; The processing is necessary to protect the vital interests of the Customer and/or the User or another natural person; The processing is necessary for the purposes of the legitimate interests pursued by the DHM Group or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Customer and/or the User that require protection of personal data. The DHM Group commits to ensuring that the processing of the Customer’s and/or the User’s Personal Data is only done under the conditions listed in this Privacy Policy and with respect for the principles mentioned above. When the processing of the Customer’s and/or the User’s Personal Data is carried out by the DHM Group based on consent, the individual has the right to withdraw their consent at any time. However, the withdrawal of consent does not affect the lawfulness of the processing carried out by the DHM Group based on the consent previously given by the Customer and/or the User. The period during which the data is stored and retained varies according to the purpose for which the information is processed. In fact, there are legal requirements that oblige the retention of data for a minimum period. Thus, and whenever there is no specific legal requirement, the data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted. B.1. USE OF COOKIES **Consulte nuestra [Política de Privacidad y Datos Personales](https://www.dhmportugal.com/termos-de-utilizacao/#politica) en el menú que se encuentra al final de la página.** # Política de privacidad y datos ### Privacy Policy Date of Last Update: 01 January 2025 A. GENERA**L PART** A.1. THE DHM GROUP The Discovery Hotel Management Group, which includes DISCOVERY FUND HOTEL MANAGEMENT I, S.A (“Discovery FHMI”), headquartered at Largo Jean Monnet, 1 – 7º, 1269-068 Lisboa, Portugal, under the unique registration number and corporate entity 515312738, and a set of Hotel Units more specifically identified here: www.dhmportugal.com (collectively, the “DHM Group”), acts to ensure the protection of personal data of its Customers in the context of services provided through our Hotel Units and Users who visit our Websites. This includes information provided by the Customer and/or the User that allows the DHM Group to identify and/or contact them (“Personal Data”). We have compiled the main points regarding the processing of personal data of our Customers and Users in this Privacy Policy, thereby ensuring that we provide the necessary information in a transparent, concise, and easily understandable manner to comply with the rules of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on Data Protection (“GDPR”). A.2. ENTITIES OF THE DHM GROUP RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA Stays at Hotel Units As a rule, when a Customer contacts one of our Hotel Units (for example, one of the Octant Hotels, or our Hotels & Resorts such as the Monte Real Hotel or the Dolce Campo Real), it is the Hotel Units that provide services related to the stay at these same Hotel Units and determine how your data is processed in the context of those services. Therefore, whenever you book a stay at one of our Hotel Units, the entity responsible for processing the data necessary for providing hotel services and associated services (restaurants, bars, use of health clubs or Spas), managing contacts with Customers, and billing and collection will be the Hotel Unit that provides these services. The Personal Data collected and processed for these purposes consist of information related to name, gender, date of birth, telephone, mobile phone, email, address, tax identification number, credit card details (collected only for billing purposes), although other Personal Data that may be necessary or convenient for the provision of services by the Hotel Units may also be collected. The Hotel Units will also be responsible for data processing carried out for the purposes of protecting people and property and security at the Hotel Units (through video surveillance systems). In summary, whenever the Hotel Units process Personal Data, they must always have a legitimate basis to do so (as further explained in section B below), in accordance with the GDPR. In this context, the legal bases used by the Hotel Units for the above-mentioned processing are as follows: Purpose Management of reservations and customer contacts Provision of hotel services Billing and collection Video surveillance Legal Basis Execution of contractual relationship Execution of contractual relationship, consent Fulfillment of legal obligations Legitimate interest (protection of people and property) Website and Marketing On the other hand, regarding the provision of the Website hosted at **www.dhmportugal.com** and the services and communications made available there, Discovery FHMI is the entity responsible for processing the Personal Data of Users. As a rule, Personal Data is requested when the User registers on the Website, requests contact and/or the sending of newsletters, subscribes to a particular Service, purchases a product, or establishes a contractual relationship with Discovery FHMI. Discovery FHMI also collects and processes information about your hardware and software, as well as information about the pages visited by the User within the Website. This information may include: your browser type, domain name, access times, and the hyperlinks through which the User accessed the Website (“Usability Information”). This information is only used to improve the quality of the visit to the Website. Discovery FHMI will process Users’ Personal Data and Usability Information for the following purposes: User registration on the Website; Informing the User, upon request, about new products and services available on the Website and/or at the hotel units, special offers and campaigns, updated information about the activities of Discovery FHMI or the DHM Group’s hotel units, and generally for marketing purposes of Discovery FHMI and the DHM Group’s hotel units, through any means of communication, including electronic support; Allowing access to restricted areas of the Website, according to previously established terms; Ensuring that the Website meets the User’s needs by developing and publishing content as tailored as possible to the requests and type of User, improving the Website’s search capabilities and functionalities, and obtaining aggregated or statistical information regarding the typical User profile (consumer profile analysis); Provision of Services, and other services such as newsletters, opinion surveys, or other information or products requested or purchased by the User; Recording telephone calls made within the scope of the contractual relationship, both during the contract formation phase and during its term. In summary, whenever Discovery FHMI processes Personal Data, it must always have a legitimate basis to do so (as further explained in section B below), in accordance with the GDPR. In this context, the legal bases used by Discovery FHMI for the above-mentioned processing are as follows: Purpose User registration on the Website Information about products and services available on the Website, newsletters, opinion surveys Access to restricted areas of the Website Improvement of Website functionality (content adaptation, security, and features) Call recording Legal Basis Pre-contractual obligations, consent Consent Execution of contractual relationship Legitimate interest (improvement of service provided to Website Users) Consent A.3. DATA COLLECTION CHANNELS DHM may collect data directly (i.e., directly from the User) or indirectly (i.e., through partners or third parties). Data may be collected through the following channels: **Direct collection:** in person, by telephone, by email or through the Site; **Indirect collection:** through partners or group companies and official entities. B. GENERAL PRINCIPLES APPLICABLE TO THE PROCESSING OF USER DATA In terms of general principles, the DHM Group is committed to ensuring that the Personal Data it processes: Is subject to lawful, fair, and transparent processing in relation to Customers and/or Users; Is collected for specific, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes; Is adequate, relevant, and limited to what is necessary concerning the purposes for which it is processed; Is accurate and kept up to date as necessary, with all appropriate measures taken to ensure that inaccurate data, considering the purposes for which they are processed, are erased or rectified without delay; Is kept in a manner that allows the identification of Customers and/or Users only for as long as necessary for the purposes for which the data is processed; Is processed in a manner that ensures its security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, with appropriate technical or organisational measures adopted. The data processing carried out by the DHM Group is lawful if at least one of the following conditions is met: The Customer and/or the User has given explicit consent to the processing of their Personal Data for one or more specific purposes; The processing is necessary for the performance of a contract to which the Customer and/or the User is a party, or for pre-contractual steps taken at the request of the Customer and/or the User; The processing is necessary for compliance with a legal obligation to which the DHM Group is subject; The processing is necessary to protect the vital interests of the Customer and/or the User or another natural person; The processing is necessary for the purposes of the legitimate interests pursued by the DHM Group or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Customer and/or the User that require protection of personal data. The DHM Group commits to ensuring that the processing of the Customer’s and/or the User’s Personal Data is only done under the conditions listed in this Privacy Policy and with respect for the principles mentioned above. When the processing of the Customer’s and/or the User’s Personal Data is carried out by the DHM Group based on consent, the individual has the right to withdraw their consent at any time. However, the withdrawal of consent does not affect the lawfulness of the processing carried out by the DHM Group based on the consent previously given by the Customer and/or the User. The period during which the data is stored and retained varies according to the purpose for which the information is processed. In fact, there are legal requirements that oblige the retention of data for a minimum period. Thus, and whenever there is no specific legal requirement, the data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted. B.1. USE OF COOKIES - [Direcciones](https://www.google.com/maps/dir/?api=1&destination=) [https://discoveryportugal.com/](https://discoveryportugal.com/) Laguna Vilamoura [Rua do Zimbro - Quarteira , 8125-407 Algarve Portugal - Vilamoura](//maps.google.com?q=Rua+do+Zimbro+-+Quarteira+,Vilamoura,Algarve) [+351 289 247 090 Llamada a red fija nacional](tel:+351289247090) - [Facebook Laguna Vilamoura](https://www.facebook.com/lagunavilamoura) - [Instagram](https://www.instagram.com/lagunavilamoura/) Scroll ![VeriSign Secured, McAfee Secure, W3C CSS compliant](/lagunavilamoura_hotel_bin/footer_seals.jpg) [![GuestCentric - Hotel website & booking technology](/lagunavilamoura_hotel_bin/poweredby.jpg)](https://www.guestcentric.com/hotel-website-free-trial) - [Ofertas especiales](/m/es/ofertas-especiales-de-laguna-resort) - [suscríbete a nuestro boletín informativo](/m/es/hotel-subscribe.html) - [Contáctenos](/m/es/hotel-contacts.html) - [bienes raíces](/m/es/bienes-raices) --- ## Laguna Vilamoura **Address:** Rua do Zimbro - Quarteira , Vilamoura, Algarve, Portugal **Phone:** +351 289 247 090 **Email:** [info@lagunavilamoura.com](mailto:info@lagunavilamoura.com)